This Privacy Policy explains how Trad Technologies Ltd (“the Company”, “we”, “us”, or “our”) collects, uses, and protects personal data.
Trad Technologies Ltd is registered in England and Wales (Company No. 17063168) and operates under the trading name Vylos.
Data Controller
Trad Technologies Ltd is the data controller for personal data processed through its websites and services.
Contact [email protected]
Personal Data We Process
Depending on the service used, we may process:
- Contact information (name, email address, telephone number)
- Caller telephone numbers
- Information voluntarily provided during telephone conversations
- Appointment details (including addresses where provided)
- Business contact details
- Website enquiry information
We do not permanently store call recordings.
Purpose of Processing
Personal data is processed for:
- Providing automated appointment handling services
- Delivering call transcripts to authorised business clients
- Responding to enquiries
- Fulfilling contractual obligations
- Business administration and security
Lawful Basis
We rely on:
- Legitimate interests
- Performance of a contract
- Legal obligations where applicable
Data Retention
Where call transcripts are generated, they may be retained securely for up to 14 days for operational and quality purposes. After this period, transcripts are securely deleted.
We do not retain call recordings.
Third-Party Processors
We use carefully selected third-party service providers for:
- Telephony infrastructure
- Secure data processing
- Payment processing
- Website hosting
These providers process data under contractual safeguards.
Data Security
We implement appropriate technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss.
Your Rights
Under UK GDPR, individuals may have the right to:
- Request access to their personal data
- Request correction or deletion
- Object to processing
- Lodge a complaint with the Information Commissioner’s Office
Requests may be submitted to [email protected]